Shipping methods and delivery times

Parcel delivery

Standard delivery:

• The delivery time for items in stock is usually 1-2 working days (Monday-Saturday) with DHL and GLS .
• The exact delivery time is displayed directly on the item.

Delivery to DHL Packstations and GLS ParcelShops:

• DHL offers the option of having shipments delivered to a Packstation .
• GLS operates a network of flexible ParcelShops . Your shipment will be stored at the ParcelShop for up to 10 days and can be picked up there.

Desired delivery:

• Customers can change the drop-off location and delivery date as desired. These options are offered in the DHL and GLS tracking process.

Freight forwarding delivery

Standard delivery:

• For large and bulky items, delivery is carried out by a freight forwarder to the desired installation location.
• Delivery time is 2-3 working days (Monday-Saturday).

Delivery on your desired date:

• For items available for immediate delivery, customers can choose their own delivery date . A calendar function in the ordering process allows them to select their preferred date.

Delivery to the curb:

• Some items are only available for curbside delivery. The supplier will inform you in advance of the delivery date.

Shipping costs

Parcel shipping:

• Shipping costs for standard deliveries are €4.95 per order.

Bulky goods delivery:

• For particularly large items that cannot be sent as a standard package, shipping costs €8.95 .

Freight forwarding delivery:

• The cost for shipping is €39.95 .

Shipment tracking and other options

DHL and GLS shipment tracking:

• Customers receive a tracking link that allows them to track their delivery in real time.
• Both providers provide precise information about the expected delivery time .

Change of delivery data:

• After the order has been shipped, customers can adjust the delivery date and delivery options (e.g., drop-off authorization, ParcelShop change) directly via the DHL and GLS online portals.

Retouren-Royal.de – Fast, flexible and reliable delivery with DHL and GLS!

Product safety

The safety of our customers is our top priority. All relevant manufacturer information , such as name, type, serial, or batch number, and contact details, can be found at the end of the product description .

Please read the information carefully and follow the instructions for safe use of the product.

Your safety is important to us. If you have any further questions about the product or need more information, please contact us at:

• Retouren-Royal customer service: mail@retouren-royal.de

Shop safely together – Retouren-Royal.de.

Disposal instructions

Please observe the following instructions when disposing of products and packaging to protect the environment and resources:

1. Electrical and electronic equipment

• Electrical appliances must not be disposed of with household waste .
• Dispose of them at your local electrical waste collection point or recycling center.
• The symbol of the crossed-out wheeled bin indicates that the product must be disposed of properly.

2. Batteries and rechargeable batteries

• Batteries and rechargeable batteries must not be disposed of in household waste .
• Take them to designated collection points (e.g. supermarkets or recycling centers).
• Batteries that contain harmful substances are marked with the symbols Hg (mercury), Cd (cadmium) or Pb (lead).

3. Packaging materials

• Separate packaging materials into paper, cardboard, plastic or glass and put them into the recycling system (e.g. yellow bag, waste paper, glass container).
• Packaging with the Green Dot belongs in the appropriate recycling bins.

Important NOTE:
By disposing of your waste correctly, you actively contribute to environmental protection and ensure that valuable raw materials can be recycled. If you have any questions about product disposal or returns, please contact our customer service:

• Email: mail@retouren-royal.de

Retouren-Royal.de – Together for a clean environment.

Return instructions for dangerous goods

When returning products classified as dangerous goods (e.g. batteries, accumulators, pressure vessels or flammable substances), please note the following instructions:

1. Labeling requirement:
2. Secure packaging:
3. Inform shipping service providers:
4. Attach documents:
5. Return label:

Important NOTE:
Improper return of hazardous goods may result in legal consequences and pose a safety risk. Therefore, strictly adhere to the above instructions.

If you have any questions about returning dangerous goods, we are always available to help:

• Email: mail@retouren-royal.de

Retouren-Royal.de – Act safely and responsibly.

Rücksendehinweis für Gefahrgut

Bitte beachte bei der Rücksendung von Produkten, die als Gefahrgut eingestuft sind (z. B. Batterien, Akkus, Druckbehälter oder brennbare Stoffe), folgende Hinweise:

1. Kennzeichnungspflicht:
2. Sichere Verpackung:
3. Versanddienstleister informieren:
4. Dokumente beifügen:
5. Rücksendeetikett:

Wichtiger Hinweis:
Eine unsachgemäße Rücksendung von Gefahrgut kann gesetzliche Folgen nach sich ziehen und stellt ein Sicherheitsrisiko dar. Halte dich daher strikt an die oben genannten Hinweise.

Bei Fragen zur Rücksendung von Gefahrgut stehen wir dir jederzeit zur Verfügung:

• E-Mail: mail@retouren-royal.de

Retouren-Royal.de – Sicher und verantwortungsbewusst handeln.