Returns are the return of items that can be used or unused. Remaining stock refers to the remaining stock of items that retailers have removed from their product range. B-stock is a generic term that includes items that have been returned, discarded, or used as display items. We source our goods from major mail-order companies, inspect and repair them if necessary, and offer them for resale depending on their condition.
All items are discounted compared to the manufacturer's suggested retail price. Because we purchase returned or discarded products in bulk, we can offer them to you at significantly lower prices. Most items are still in perfect condition and far too good to be thrown away.
New
Fully functional No signs of use No dirt Original packaging 2-year warranty
Our products are carefully tested. New, unused, and undamaged items in unopened original packaging.
Like new
Fully functional Minor signs of wear Minor soiling Opened packaging 2-year warranty
Returns are in very good condition. Slight signs of wear or damage to the packaging are possible.
Needed
Fully functional Heavy signs of wear Minor soiling Opened packaging 1 year warranty
Major signs of wear or missing original packaging are possible. The products are functional .
Please first check the tracking information you received via email. If the status is unclear or hasn't changed for several days, please contact us via our contact form or send us an email to mail@retouren-royal.de
To return an item, please proceed as follows:
Upon receipt, we will inspect the goods and refund the purchase price or offer a replacement.
Processing your return typically takes 5–7 business days after we receive the item. We will notify you via email once the refund has been processed.
Please first check the tracking information you received via email. If the status is unclear or hasn't changed for several days, please contact us via our contact form or send us an email to mail@retouren-royal.de
If you believe that products on our otto.de platform do not meet the safety standards, you can report them to us.
How can I report my concerns?
On every article detail page, you'll find the link "Report Legal Concerns," marked with a small megaphone icon. Clicking the link will open the reporting process, where you can specify what type of security risk you see. Please select the appropriate category and describe your concern.
What happens after I report legal concerns?
Our team will receive and review your report. If your concern is justified, appropriate corrective measures will be initiated, such as removing the article from otto.de.
How can I report an accident?
On every item detail page, you'll find the link "Report Legal Concerns," marked with a small megaphone icon. Clicking this link will open the reporting process, where you can describe the incident. Please include details of the accident, the people involved, and the connection to the affected item.
What happens after I report legal concerns?
Our team will accept your case and review it together with the product manager.
If you purchased the product from us, we will inform you via the email address you provided in your customer account.
To ensure that the notification of a product safety recall is accessible to everyone, we always publish it on the following page: Current product safety recalls
You are responsible for the product and the product is offered on retouren-royal.de.
How can I report my concerns?
On every product detail page, you'll find the link "Report Legal Concerns," marked with a small megaphone icon. Clicking this link will open the reporting process, where you can specify the type of security risk you see. Please select the appropriate category, describe your concern, and inform us that you are the product owner. Please note that attachments cannot yet be included here. We will provide you with an opportunity to do so as the communication progresses.
What happens after I report the unsafe product?
Our team will receive and review your report. We will contact you to further clarify your concern.
